I wish to comment on how horrible your flight and consumer service was today. Flight 4425 was suppose to depart at 5 pm from DC and have to Atlanta. We didn’t choose off from DC till 6:twenty pm. We had been explained to it was destined to be a 10 moment hold off but we never ever boarded the plane right until way later. Then the pilot mentioned there was no delay despite staying delayed 45 minutes and then experienced us sit around the runway for more than 35 minutes. I recognize you haven't any Regulate in excess of the turbulence we skilled but we arrived in ATL and they didn’t Have a very terminal for us to unboard.
To I don’t know how Lots of people wanting to get this settled. I had been so disappointed and about to surrender
I've tried using calling and was on for quarter-hour just to be hung up on. I have despatched 2 emails with no reply… I really like your airline but hoping to possess a modify designed so we do not lose each of the the money we invested on our flight mainly because we aren’t equipped to make it because my fiancés grandmother passed away and we must be below and will’t go away right this moment While using the funeral coming up for the duration of our scheduled journey. I haven't been in the position to get wherever and staying that i'm a Journey Agent, I recognize that for situations like this, In spite of non-refundable tickets, the Airways can provide a credit rating for partial or might even give credit rating for the entire sum for use on long term journey.
Very upset re deficiency of acknowledgment of any discomfort I encountered. Looks as if a simple courtesy.
I acquired a hotel for that evening, but I've to take a look at at twelve noon, and my flight won't depart till11:30pm. Now I have 12 several hours in which I am stuck in LA without any cause to get below.
I wished to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to loads of difficulty to uncover me A further flight and also to reroute my baggage. Gary was pleasurable and helpful and relaxed, and I really appreciated how challenging he labored to help me.
On 7/19/2013 I flew by means of American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Worthy of airport. I had the worst experience I have at any time had While using the American Airways Reps there and After i termed consumer service they have been no help either. Initial, a single within your representatives sent us to the wrong gate; I had to talk to a representative the place our flight would be departing from mainly because a gate number was not on my boarding pass. We went on the gate instructed and had been despatched to the wrong gate, since we were at the wrong gate we did not hear our departing flight info resulting in us to miss our flight. We went into the counter requesting a status of our flight because we had read almost nothing, one particular AA attendant within the station was not willing to glance something up mainly because she was typing or executing something else. I spelled out to her that it was significant for the reason that we could overlook our flight. She didn’t care. Although there was a lengthy line of folks waiting to speak with the sole AA rep readily available. I waited in line for as long as I could, I then observed an AA representative walking by and I finished her for help, she reported there was almost nothing she could do and despatched us to another AA desk. We went to that desk and we ended up instructed our airplane was right there outside the house getting ready to acquire off Which they'd not let us to the airplane since if they known as the AA Associates around the plane and question them to look ahead to us it makes everybody outrageous?
Just two months ago I'd a flight from albany The big apple to turtle Beach front with stop in Charlotte we landed a single hour 20 minutes later on we hook up for the terminal I had two several hours lay over I operate from one particular close to the opposite to my gate the plane remains hooked up but the individual mentioned I had to check out buyers service they tell me there isnt any rooms nascar is in city needed to camp out I the airport until early morning she stated they must have delayed that flight food stuff courts are closed I even now had time for you to get on but she walked absent I don’t Imagine I will fly American anymore we still experienced time
I also wish to touch upon the excellent service AA offers on the handicapped. I'm eighty four decades outdated and now require wheelchair aid to acquire around within the airports. I had been shocked and delighted with the aid I acquired, as well as on the attitudes in the folks who assisted me Together with the wheelchair assist, and also the motorists with the handicap carts in Charlotte airport. They had been all so helpful and really helpful in addition.
Immediately after this interaction, I´ve attempted to cancel our flight (certainly I didn´t would like to fly During this plane any more), More about the author however the attendant enterprise brusquely warned us that Should the plane was repaired, our luggage would go Using the airplane! Even though I requested For additional of 3 situations to get my luggage. After +/- 3 hrs, Despite having quite a bit of people afraid and apprehensive the plane left toward Miami. As everyone inside the airplane missing the connection that would take place at 21: 30h, AA informed us that we would be reallocated in another and last flight with the day, at midnight. Given The shortage of Room we face in the 1st flight (from São Paulo), we had managed to reserve the seat 20, which there are no chair before us, so somewhat more House with the legs. Which fell down as a consequence of these problems with the hold off. Arriving at the airport, they created us run (the dude of AA came in a little bit auto and reported to Everybody Hurry up Fellas, hurry up) towards the plane. Once we arrived with the doorway the manager told us that we would have to go different within the airplane Which we lost the chair 20. She instructed us that she had to different Other people folks to to Allow an adult with a child. Humorous no?? What does she required?? My 6 a long time previous boy flying by itself??? I just mentioned which i wished to fly jointly, it had been our previous day of family vacation. I even accept to get accommodated on the following flight, she just claimed, no you are going to fly in this just one, and again I read, your luggage will go on this flight. My son comprehended what was talked about and start to cry mainly because he didn´t needed to be divided from among us.
Undeniably feel that which you stated. Your favorite explanation appeared to be on the net The best variable to keep in mind of. I say to you, I undoubtedly get aggravated concurrently as other people give thought to considerations that they plainly do not recognize about.
I believed there to become a policy for overweight people. I was up versus the window the entire trip.I paid out for my seat but since it turned out I really didn’t have 1. Together with the Previous Piedmont even now flying contemplating American would do improved, sad all around.
My Mate of mine booked my mom a reservation from haiti to miami fl I compensated her $300 to obtain me the fares having said that she did not informed me the flight will probably be booking on a nonrevenue flight it absolutely was a ridicullus moment for all of us, quesion I have In the event the seat is just not assure why did she took The cash from me
Our flight from Greenville, SC to Dallas arrived in time but we ended up necessary to continue being within the airplane on tarmac for nearly ninety minutes resulting in numerous to pass up connecting flights. AA screwed up once more–no one happy with remaining treated like cattle; you haven't appreciated your clients.